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Someone from our team meets you, a porter takes the bags, and you are not left to find your own way through the terminal — on departure up to the lounge or boarding gate, on arrival out to the exit or car park. For parents flying on their own, first-time international travellers and business travellers at T1 and T2.
From ₹4,956 per person, GST included
20 Indian airports·Serving since 2020·Airport-authorised ground teams
Need only a porter for your bags? See porter service at Mumbai Airport →
These are the inclusions you accept when you book, word for word.
From the kerb to the lounge or boarding gate.
Premium
Elite adds
From the meeting point to the exit gate or car park.
Premium
Elite adds
Connecting between two flights at Mumbai.
Transit assistance is booked as its own service at Mumbai, priced by the type of connection (see the prices below). Enter both flights when you book. If you have a question about your connection, WhatsApp us before you book.
Book transit assistanceImmigration applies to international flights only. It is carried out by the Bureau of Immigration and our team does not interfere with it, so we do not promise how long it takes.
Per person, GST 18% included.
| Plan | Domestic Departure | Domestic Arrival | International Departure | International Arrival |
|---|---|---|---|---|
| Premium | ₹4,956 | ₹4,956 | ₹8,496 | ₹9,676 |
| Elite | ₹6,254 | ₹6,254 | ₹10,679 | ₹10,679 |
Premium and Elite meet and assist at Mumbai Airport are delivered by Pranaam, the guest-services team of Adani Airports. You book and pay here; a Pranaam executive receives you at the airport.
| Connection | Price |
|---|---|
| Domestic to domestic | ₹6,844 |
| Domestic to international | ₹11,493 |
| International to domestic | ₹11,493 |
| International to international | ₹11,493 |
Show-Up Guarantee
If your greeter isn’t at the agreed meeting point, you get 100% of your money back.
Free cancellation to 24 hours
Cancel 24 hours or more before your service for a 100% refund, taxes included.
Flight moved? We move too
If the airline delays or reschedules your flight, we move your booking to the new time free of charge.
Book from anywhere
International cards accepted, charged in INR. One booking site for 20 Indian airports, with a GST invoice and written confirmation by email.
Booking within 24 hours of the flight adds an express charge of ₹1,000 (domestic) or ₹1,500 (international) plus GST. See the full rate card →
Meet and assist is available at each terminal. Choose yours when you book.
Terminal 1 (T1) — Domestic LCC
Terminal 2 (T2) — International & Full-Service Domestic
If you are booking for a parent who is flying on their own, this is what they get and what to do.
Our Show-Up Guarantee
Your greeter meets you at the agreed meeting point — or you get 100% of your money back.
If your booking was confirmed, your flight details were correct, and our greeter wasn’t there for you, tell us within 48 hours (WhatsApp or email, with your booking reference) and we refund every rupee you paid for that service.
On departure, Premium includes: dedicated assistance from curbside meet & greet; golf car / Buggy facility* (*subject to availability on the day and as per the airport's own terminal concept); complimentary Porter; hand or check-in baggage assistance; airline check-in process; fast-track immigration lane (international flights) — processing time is at the immigration officer's discretion; security checks queue support; escort till lounge / boarding gate / aircraft gate. On arrival: met on arrival with a name placard, at this airport's designated meeting point; complimentary Porter; fast-track immigration lane (international flights) — processing time is at the immigration officer's discretion; hand or check-in baggage reclamation; escort till exit gate / car park; golf car / Buggy facility* (*subject to availability on the day and as per the airport's own terminal concept). Elite adds on departure: complimentary Lounge access for 2 hours; fast-track airline check-in process. Elite adds on arrival: one-time rescheduling FREE.
Premium from ₹4,956 for domestic flights and ₹8,496 for international flights. Elite from ₹6,254 for domestic flights and ₹10,679 for international flights. Transit assistance for connecting flights from ₹6,844. All prices are per person and include GST. Booking within 24 hours of the flight adds an express charge of ₹1,000 (domestic) or ₹1,500 (international) plus GST.
Yes. At Mumbai Airport our Premium and Elite meet and assist are delivered by Pranaam, the guest-services team of Adani Airports, which runs the airport. You book and pay here, and a Pranaam executive receives you at the airport. Mumbai Airport is still called Bombay airport by many travellers; it is the same airport.
Yes. The service is spelled Pranaam. Many people search for it as Pranam service, Pranam meet and greet or Pranaam meet and assist; they all mean the airport's meet and greet service at Mumbai Airport.
The service at the airport is the same. What differs is how you book and what comes with it: no app to install, international cards accepted, free cancellation up to 24 hours before your service, our Show-Up Guarantee, and one booking site that covers 20 Indian airports, including airports Adani does not run, such as Delhi, Bengaluru and Hyderabad.
T1 and T2 at Chhatrapati Shivaji Maharaj International Airport: Terminal 1 (T1) — Domestic LCC; Terminal 2 (T2) — International & Full-Service Domestic. Choose your terminal when you book.
Yes. Book in your parent's name and keep your own phone number for the confirmation messages. On departure the team meets them at the kerb, a porter takes the bags, and they are escorted through check-in and security up to the lounge or boarding gate. On arrival the greeter meets them with a name placard at the airport's designated meeting point, helps with the bags and walks with them to the exit gate or car park. A golf car / buggy is part of these plans here, subject to availability on the day and as per the airport's own terminal concept, so it cannot be guaranteed. A wheelchair is not part of these plans — if your parent needs one, WhatsApp us before you book.
On international flights at Mumbai Airport, the Premium and Elite plans include the fast-track immigration lane: your representative takes you to the fast-track counter. Processing time is at the immigration officer's discretion — immigration is carried out by the Bureau of Immigration and our team does not interfere with it, so we do not promise how long it takes. Domestic flights have no immigration step.
As early as you can. The booking form checks the minimum notice for your flight time and tells you if it is too close. Booking within 24 hours of the flight adds an express charge of ₹1,000 (domestic) or ₹1,500 (international) plus GST. For a flight very soon, WhatsApp us on +91 95999 93821.
Cancel 24 hours or more before your service for a 100% refund of everything you paid, including taxes, to your original payment method within 5–7 working days. Less than 24 hours before your service there is no refund, because the airport team has already been dispatched for your flight. If the airline delays, reschedules or cancels your flight, we move your booking to your new flight free of charge — even inside the 24-hour window — and if we can’t serve you at the new time, you get a 100% refund.
Your greeter meets you at the agreed meeting point — or you get 100% of your money back. If your booking was confirmed, your flight details were correct, and our greeter wasn’t there for you, tell us within 48 hours (WhatsApp or email, with your booking reference) and we refund every rupee you paid for that service.
From ₹4,956 per person, GST included.