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Met at the door · Singapore Changi
Photo: Scribbling Geek / UnsplashYou can't always be at the airport with them — but someone can. Book from your phone, wherever you are, and a porter meets your parents or family by name at Singapore Changi and carries their bags from the kerb to the gate, or from the belt to their car. One flat price, paid once, nothing for them to arrange.
Met by name
Placard at the agreed point
Flat US$15
Up to 3 bags · all-inclusive
Booked remotely
You pay · they get met
US$15 up to 3 bags · +US$5 each extra · all-inclusive USD
Cabin / check-in bags
US$15 up to 3 · +US$5 each extra
Odd-size / special items
Bicycle, golf bag, surfboard, >30 kg
Inter-terminal transfer
T1 / T2 / T3 / Jewel / Crowne Plaza
Transfer to / from T4
Terminal 4 is a standalone building
Total · all-inclusive
US$15
Book at least 6 hours before your flight · professional kerb-to-gate porters at Changi
The same simple service, most often booked by someone who isn't the one flying.
Elderly parents
Met by name, luggage taken off their hands from kerb to gate — so a big airport feels small.
Families with young children
An extra pair of hands for the bags and stroller while you keep hold of the kids.
First-time or nervous flyers
Someone waiting with their name the moment they land — no guessing, no scramble.
Booked from abroad
You arrange and pay from anywhere; they just get met. Confirmation and WhatsApp come to you.
A uniformed porter waits with a placard showing your parents' name, greets them, and takes the luggage — trolley, suitcases and all. On departure they're walked from the kerb to the check-in row and on to security; on arrival, met after the baggage belt and walked to the waiting car, taxi or hotel transfer. Unhurried, and at their pace.
Prefer to see the full service and every rate first? See our main Changi porter page →
Yes — this is the most common way it's used. You book online from anywhere in the world, enter your parents' flight and the name for the placard, and pay once in US dollars. You get the confirmation and a WhatsApp thread; they simply get met. You never need to be at Changi yourself.
Yes. The porter holds a placard with the name you give at booking and meets at the agreed point — at the kerb on departure, or just after the baggage belt on arrival — then takes charge of the luggage from there to the car, taxi or check-in row.
Be clear on this one: the porter carries and manages the luggage and escorts your parents, but this is not medical or wheelchair special assistance. Airport wheelchair assistance is arranged free through the airline — request it when booking their ticket. Our porter complements that by taking the bags off their hands so the journey is lighter; if mobility help is the main need, book the airline's assistance and add the porter for the luggage.
Very — a porter is an extra pair of hands exactly when you have none. They take the suitcases and heavy bags so you can keep hold of the children, the stroller and the hand luggage across a big airport. The flat US$15 base covers up to three bags; add more bags or a special item (like a car seat or stroller handled as an odd-size item) as you book.
It's a flat US$15 for the porter and up to three cabin or check-in bags, then US$5 per additional bag — all-inclusive, in US dollars, with no tax added at checkout. You pay once online at the time of booking, so there's nothing for your parents to sort out or pay on the ground.
Share the flight number when you book and the porter tracks it and waits — a delay doesn't lose the meet. The name placard is understood in any language, and if anything needs sorting you (or they) can reach us on WhatsApp. It's designed so a nervous or first-time traveller just has to look for their name.
Connecting through Changi instead? See our transit & tight-connection porter guide →
AirportPorterService is an independent porter-booking service and charges a service fee; the price shown is the total you pay. Porter services at Singapore Changi Airport are provided on the ground by Smarte Carte. All third-party names and trademarks belong to their respective owners and are used for identification only.