Question 1

Which Indian airports do you cover?

Accepted Answer

We currently serve 20 airports: Delhi (DEL), Mumbai (BOM), Navi Mumbai (NMI), Noida-Jewar (DXN), Bengaluru (BLR), Hyderabad (HYD), Ahmedabad (AMD), Jaipur (JAI), Lucknow (LKO), Thiruvananthapuram (TRV), Guwahati (GAU), Mangaluru (IXE), North Goa-Mopa (GOX), South Goa-Dabolim (GOI), Kolkata (CCU), Tiruchirappalli (TRZ), Bhubaneswar (BBI), Chandigarh (IXC), Dehradun (DED) and Visakhapatnam (VTZ). Chennai, Kochi & Pune coming soon. Private airport transfer is currently live at DEL and HYD, expanding soon.

Question 2

How quickly will I receive confirmation?

Accepted Answer

As soon as your payment is confirmed, we email your confirmation with a downloadable PDF voucher. On arrivals, our team is in position before your flight lands — the exact meeting point differs by airport, terminal and plan, and is stated in your service inclusions. On departures, please reach the terminal 90 minutes before your flight.

Question 3

Is payment secure?

Accepted Answer

Yes. All payments are processed by Razorpay (PCI-DSS Level 1 certified) with bank-grade 256-bit SSL encryption. We never store your card details — they go directly from your browser to Razorpay. Refunds processed within 5-7 working days.

Question 4

Can I book for someone else?

Accepted Answer

Absolutely. Use the traveller's name in the booking form, but keep your phone number for confirmation messages. Their photo and ID type will be captured at the airport by our staff.

Question 5

What if my flight is delayed?

Accepted Answer

No problem. Once you've booked, our ops team monitors your flight in real time via flight number. The representative reschedules automatically — no action needed from you. For unusual delays (3+ hours), our 24×7 WhatsApp helpline (+91 95999 93821) is available.

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