Canada · YYZ · YVR · YUL · YYC

Airport meet and assist across Canada.

VIP airport assistance, airport concierge and porter service at Toronto Pearson, Vancouver, Montréal-Trudeau and Calgary, arranged on request.

Your airport, taken care of. Ask for a host to meet you, stay beside you through the terminal and help with your luggage. Four Canadian airports, each by request: availability and price are confirmed before you pay anything.

A host with a name card welcomes an older couple pushing a luggage trolley in a bright arrivals hall

Send your flight: our team checks availability, then sends a quotation in Canadian dollars with the full price. Nothing is charged until you accept.

How we work
  • A quotation firstYou see the full price in Canadian dollars before you decide
  • Nothing charged to askYou pay only if you accept
  • Desk staffed 24 hoursWhatsApp or email, every day
  • Booked with AirportPorterServiceOperated by Elite Class Management Services Limited; delivered at the airport by local airport service partners
Canadian airports

Four Canadian airports, each with its own page.

Every one is on request: send your flight, and availability and price are confirmed individually, in Canadian dollars. Flying through another Canadian airport? Send us the flight and we will tell you whether anything can be arranged.

What you can ask for

Arriving, departing or connecting.

The same idea at every airport: a host beside you, help with your luggage, and someone who knows the way.

A host lifts a suitcase from the baggage carousel onto a trolley for an elderly lady in a winter coat

Arrival

Landing after a long flight, with heavy cases and somebody waiting?
  • A host to meet you in the public arrivals area
  • Company through the terminal, at your own pace
  • Help with luggage, and a porter for heavy cases
  • Seen to your driver, taxi, bus or train
A host greets a family at a snowy departures curb and takes a suitcase to a trolley

Departure

A winter morning, a busy terminal, children or an older traveller in tow?
  • A host to meet you when you reach the terminal
  • Help with luggage, and a porter to check-in
  • Guidance through the terminal to the screening point
  • Company for as far as the airport allows
A host shows a traveller the way along a bright connections corridor with moving walkways

Connection

Two flights, an unfamiliar airport and a terminal or concourse to find?
  • Tell us both flights, and whether each is domestic, US or international
  • Ask for guidance to the right terminal, concourse or check-in area
  • Ask for help with luggage that has to be collected and checked in again
  • What is possible airside is confirmed with the airport and your airline first

What is possible at your airport, terminal and flight is confirmed in your quotation, before you pay anything.

How it works

Three steps, and no payment until you say yes.

  1. Tell us your flight

    The airport, the date, the flight and who is travelling. It takes a few minutes, and nothing is charged.

  2. Our team checks availability

    We confirm with our local airport service partner whether a host can be arranged for your date. Our desk is staffed 24 hours a day, every day.

  3. You receive a quotation

    It states the full price in Canadian dollars and how to pay. If you accept and pay, we confirm in writing. Until then nothing is booked and nothing is owed.

A host walks arm in arm with an elderly gentleman while a porter follows with his cases
Airport assistance for elderly parents

For a parent travelling alone.

Ask for a host who walks at their pace, helps with the luggage and stays beside them through the terminal.

  • Tell us what would help: company, luggage, finding the way
  • If they need a wheelchair, request the airline's assistance as well, at least 48 hours ahead
  • We confirm what can be arranged before you pay anything
Flying to India?

Help for your family there.

If your parents or relatives are landing in India, a host can meet them at the Indian airport. That service is booked online, and you see the price before you pay.

Airport assistance in India
Questions

Before you ask, what travellers want to know.

What is airport meet and assist?

A host meets you at the airport, stays with you through the terminal, helps with your luggage or arranges a porter, and sees you to your car, taxi or train. It is also called airport concierge or VIP airport assistance.

Which Canadian airports can I ask for?

Toronto Pearson (Terminals 1 and 3), Vancouver, Montréal-Trudeau and Calgary each have a page here. Every one is on request: availability and price are confirmed individually. For any other Canadian airport, send us the flight and we will tell you whether anything can be arranged.

How much does it cost?

There is no fixed price list for Canadian airports yet. Send your airport, date and flight: our team checks availability and sends a quotation in Canadian dollars with the full price. You pay only if you accept it.

Is there a shorter queue at the border, or priority at security?

No. Immigration and customs at a Canadian airport are carried out by the Canada Border Services Agency, and US preclearance by US Customs and Border Protection; security screening is the airport's. No host and no request gives priority at the border or at screening. What a host can do at your airport is stated in your quotation.

My parent needs a wheelchair. Is that part of this?

Canadian airports and airlines provide assistance to passengers with disabilities and reduced mobility. The airline arranges mobility assistance from the curb to boarding, and support for a connecting flight, and asks to be told at least 48 hours before the flight; the airport helps between the curb and check-in. A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airline's or the airport's assistance, so please request that too if your traveller needs a wheelchair or help with mobility.

Can I arrange this for elderly parents travelling without me?

Yes. You can make the request from anywhere, for a parent travelling alone: you give your own details as the booker, and your parent's name and a number that can be reached on the day of travel. Tell us what help they would like, and we confirm what can be arranged.

How far ahead should I ask?

As early as you can. A request made close to the flight is quoted individually, and our team tells you whether your date can be arranged.

When will I hear back?

Our desk is staffed 24 hours a day, every day. Once availability has been checked with our local partner, we send a quotation with the full price in Canadian dollars and how to pay.

What are the cancellation terms?

Sending a request costs nothing and commits you to nothing. The cancellation terms that apply to a service are stated in your quotation, so you can read them before you accept or pay.

Who operates this service?

AirportPorterService in Canada is a service of Elite Class Management Services Limited, incorporated in British Columbia, with its roots in India: the company belongs to the Elite World Services Limited group, New Delhi, whose team has looked after airport guests since 2012. The service at a Canadian airport is delivered by local airport service partners, confirmed to you before you pay. Nothing is agreed until you accept a quotation.

Can you help my family when they land in India?

Yes. A host can meet them at an Indian airport, booked online from Canada at the same price every guest pays. See airport assistance in India.

Still have a question?

Our desk is staffed 24 hours a day, every day. Write to us on WhatsApp or by e-mail and a person answers.

E-mail info@airportporterservice.com

AirportPorterService in Canada is a service of Elite Class Management Services Limited, incorporated in British Columbia, with its roots in India: the company belongs to the Elite World Services Limited group, New Delhi, whose team has looked after airport guests since 2012. The service at a Canadian airport is delivered by local airport service partners, confirmed to you before you pay.