What is possible at your airport, terminal and flight is confirmed in your quotation, before you pay anything.
Good to know
Toronto Pearson, in practice.
Read on Toronto Pearson International Airport's own website. Timings and arrangements can change, so check with the airport or your airline before you travel.
Terminals
Terminal 1
Terminal 3
Terminal 1 and Terminal 3. Tell us the terminal printed on your booking; for a connection, tell us the terminal you arrive at and the one you leave from. The free Terminal Link train runs between them.
At Toronto Pearson
Two terminals: Terminal 1 and Terminal 3Toronto Pearson's Terminal Link train runs between Terminal 1 and Terminal 3. Tell us the terminal on your booking; if you are changing terminals, tell us both.
A free train links the terminals, 24 hours a dayPearson says the Terminal Link train is free and accessible, runs 24 hours a day, and that travel time between stations is two to eight minutes. It also serves the Viscount station for the Value Park garage and lot, and two airport hotels.
Your airline arranges mobility assistancePearson says the airline is responsible for services for passengers with reduced mobility, including mobility assistance from curb to boarding, connecting-flight support and the handling of mobility aids, and asks you to notify the airline at least 48 hours ahead of your flight.
Information counters on the arrivals levelPearson's Information Counters are on the Arrivals level in Terminal 1, near door C, and in Terminal 3, near door G, and its Customer Service team is available 24 hours.
Already at Toronto Pearson: special assistance, and the border
Canadian airports and airlines provide assistance to passengers with disabilities and reduced mobility. The airline arranges mobility assistance from the curb to boarding, and support for a connecting flight, and asks to be told at least 48 hours before the flight; the airport helps between the curb and check-in.
Toronto Pearson says your airline provides services for passengers with reduced mobility, including mobility assistance from curb to boarding, and asks you to notify the airline at least 48 hours ahead of your flight.
A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airline's or the airport's assistance, so please request that too if your traveller needs a wheelchair or help with mobility.
Immigration and customs at a Canadian airport are carried out by the Canada Border Services Agency, and US preclearance by US Customs and Border Protection; security screening is the airport's. No host and no request gives priority at the border or at screening.
How it works
Three steps, and no payment until you say yes.
01
Tell us your flight
The airport, the date, the flight and who is travelling. It takes a few minutes, and nothing is charged.
02
Our team checks availability
We confirm with our local airport service partner whether a host can be arranged for your date. Our desk is staffed 24 hours a day, every day.
03
You receive a quotation
It states the full price in Canadian dollars and how to pay. If you accept and pay, we confirm in writing. Until then nothing is booked and nothing is owed.
Can I ask about meet and assist at Toronto Pearson International Airport?
Yes, as a request. Toronto Pearson is on request: send your flight and our team checks whether a host can be arranged on your date, then confirms availability and price individually, in a quotation. Sending a request books nothing and costs nothing.
Which terminals at Toronto Pearson International Airport can I ask for?
Terminal 1 and Terminal 3. Tell us the terminal printed on your booking; for a connection, tell us the terminal you arrive at and the one you leave from. The free Terminal Link train runs between them.
Is there a porter service at Toronto Pearson International Airport?
You can ask for help with luggage and a porter in your request. Tell us how many cases you have, and whether you are arriving, departing or connecting; what can be arranged is confirmed individually.
How do I get between Terminal 1 and Terminal 3 at Toronto Pearson?
By the Terminal Link train. Toronto Pearson says it is free and accessible, runs 24 hours a day, and that travel time between stations is two to eight minutes. If you would like a host with you for the change, say so in your request.
Is there a shorter queue at the border, or priority at security?
No. Immigration and customs at a Canadian airport are carried out by the Canada Border Services Agency, and US preclearance by US Customs and Border Protection; security screening is the airport's. No host and no request gives priority at the border or at screening. What a host can do at your airport is stated in your quotation.
Is special assistance available at Toronto Pearson International Airport?
Canadian airports and airlines provide assistance to passengers with disabilities and reduced mobility. The airline arranges mobility assistance from the curb to boarding, and support for a connecting flight, and asks to be told at least 48 hours before the flight; the airport helps between the curb and check-in. Toronto Pearson says your airline provides services for passengers with reduced mobility, including mobility assistance from curb to boarding, and asks you to notify the airline at least 48 hours ahead of your flight. A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airline's or the airport's assistance, so please request that too if your traveller needs a wheelchair or help with mobility.
How much does meet and assist cost at Toronto Pearson International Airport?
There is no fixed price at Toronto Pearson. It is on request: our team confirms availability and the price for your journey individually, in a quotation in Canadian dollars. You pay only if you accept it.
When will I hear back?
Our desk is staffed 24 hours a day, every day. Once availability has been checked with our local partner, we send a quotation with the full price in Canadian dollars and how to pay.
What are the cancellation terms?
Sending a request costs nothing and commits you to nothing. The cancellation terms that apply to a service are stated in your quotation, so you can read them before you accept or pay.
Still have a question?
Our desk is staffed 24 hours a day, every day. Write to us on WhatsApp or by e-mail and a person answers.