YYZ · Toronto, Canada

Meet and assist and porter service at Toronto Pearson Airport

On requestavailability and price confirmed individually.

Terminals 1 and 3 · arrivals, departures and connections

Ask for a host to meet you at Terminal 1 or Terminal 3, stay beside you through the terminal and help with your luggage.

The Toronto skyline and the CN Tower from the lakeshore in autumn
AirportToronto PearsonYYZ

Send your flight: our team checks availability, then sends a quotation in Canadian dollars with the full price. Nothing is charged until you accept.

How we work
  • A quotation firstYou see the full price in Canadian dollars before you decide
  • Nothing charged to askYou pay only if you accept
  • Desk staffed 24 hoursWhatsApp or email, every day
  • Booked with AirportPorterServiceOperated by Elite Class Management Services Limited; delivered at the airport by local airport service partners
What you can ask for

What you can ask for at Toronto Pearson.

Tell us which of these you would like at Toronto Pearson International Airport. Availability and price are confirmed individually.

A host lifts a suitcase from the baggage carousel onto a trolley for an elderly lady in a winter coat

Arrival

Terminal 1 or Terminal 3: tell us which, and where you are heading next.
  • A host to meet you in the public arrivals area
  • Company through the terminal, at your own pace
  • Help with luggage, and a porter for heavy cases
  • Seen to your driver, taxi, bus or train
Request a quote: arrival assistance at Toronto Pearson
A host greets a family at a snowy departures curb and takes a suitcase to a trolley

Departure

A big airport is easier with someone beside you from the terminal door.
  • A host to meet you when you reach the terminal
  • Help with luggage, and a porter to check-in
  • Guidance through the terminal to the screening point
  • Company for as far as the airport allows
Request a quote: departure assistance at Toronto Pearson
A host shows a traveller the way along a bright connections corridor with moving walkways

Connection

Changing terminals? The Terminal Link train between them is free. Tell us both flights when you ask.
  • Tell us both flights, and whether each is domestic, US or international
  • Ask for guidance to the right terminal, concourse or check-in area
  • Ask for help with luggage that has to be collected and checked in again
  • What is possible airside is confirmed with the airport and your airline first
Request a quote: a connection at Toronto Pearson

What is possible at your airport, terminal and flight is confirmed in your quotation, before you pay anything.

Good to know

Toronto Pearson, in practice.

Read on Toronto Pearson International Airport's own website. Timings and arrangements can change, so check with the airport or your airline before you travel.

Terminals

  • Terminal 1
  • Terminal 3

Terminal 1 and Terminal 3. Tell us the terminal printed on your booking; for a connection, tell us the terminal you arrive at and the one you leave from. The free Terminal Link train runs between them.

At Toronto Pearson

  • Two terminals: Terminal 1 and Terminal 3Toronto Pearson's Terminal Link train runs between Terminal 1 and Terminal 3. Tell us the terminal on your booking; if you are changing terminals, tell us both.
  • A free train links the terminals, 24 hours a dayPearson says the Terminal Link train is free and accessible, runs 24 hours a day, and that travel time between stations is two to eight minutes. It also serves the Viscount station for the Value Park garage and lot, and two airport hotels.
  • Your airline arranges mobility assistancePearson says the airline is responsible for services for passengers with reduced mobility, including mobility assistance from curb to boarding, connecting-flight support and the handling of mobility aids, and asks you to notify the airline at least 48 hours ahead of your flight.
  • Information counters on the arrivals levelPearson's Information Counters are on the Arrivals level in Terminal 1, near door C, and in Terminal 3, near door G, and its Customer Service team is available 24 hours.

Already at Toronto Pearson: special assistance, and the border

Canadian airports and airlines provide assistance to passengers with disabilities and reduced mobility. The airline arranges mobility assistance from the curb to boarding, and support for a connecting flight, and asks to be told at least 48 hours before the flight; the airport helps between the curb and check-in.

Toronto Pearson says your airline provides services for passengers with reduced mobility, including mobility assistance from curb to boarding, and asks you to notify the airline at least 48 hours ahead of your flight.

A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airline's or the airport's assistance, so please request that too if your traveller needs a wheelchair or help with mobility.

Immigration and customs at a Canadian airport are carried out by the Canada Border Services Agency, and US preclearance by US Customs and Border Protection; security screening is the airport's. No host and no request gives priority at the border or at screening.

How it works

Three steps, and no payment until you say yes.

  1. Tell us your flight

    The airport, the date, the flight and who is travelling. It takes a few minutes, and nothing is charged.

  2. Our team checks availability

    We confirm with our local airport service partner whether a host can be arranged for your date. Our desk is staffed 24 hours a day, every day.

  3. You receive a quotation

    It states the full price in Canadian dollars and how to pay. If you accept and pay, we confirm in writing. Until then nothing is booked and nothing is owed.

Questions

Before you ask at Toronto Pearson.

Can I ask about meet and assist at Toronto Pearson International Airport?

Yes, as a request. Toronto Pearson is on request: send your flight and our team checks whether a host can be arranged on your date, then confirms availability and price individually, in a quotation. Sending a request books nothing and costs nothing.

Which terminals at Toronto Pearson International Airport can I ask for?

Terminal 1 and Terminal 3. Tell us the terminal printed on your booking; for a connection, tell us the terminal you arrive at and the one you leave from. The free Terminal Link train runs between them.

Is there a porter service at Toronto Pearson International Airport?

You can ask for help with luggage and a porter in your request. Tell us how many cases you have, and whether you are arriving, departing or connecting; what can be arranged is confirmed individually.

How do I get between Terminal 1 and Terminal 3 at Toronto Pearson?

By the Terminal Link train. Toronto Pearson says it is free and accessible, runs 24 hours a day, and that travel time between stations is two to eight minutes. If you would like a host with you for the change, say so in your request.

Is there a shorter queue at the border, or priority at security?

No. Immigration and customs at a Canadian airport are carried out by the Canada Border Services Agency, and US preclearance by US Customs and Border Protection; security screening is the airport's. No host and no request gives priority at the border or at screening. What a host can do at your airport is stated in your quotation.

Is special assistance available at Toronto Pearson International Airport?

Canadian airports and airlines provide assistance to passengers with disabilities and reduced mobility. The airline arranges mobility assistance from the curb to boarding, and support for a connecting flight, and asks to be told at least 48 hours before the flight; the airport helps between the curb and check-in. Toronto Pearson says your airline provides services for passengers with reduced mobility, including mobility assistance from curb to boarding, and asks you to notify the airline at least 48 hours ahead of your flight. A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airline's or the airport's assistance, so please request that too if your traveller needs a wheelchair or help with mobility.

How much does meet and assist cost at Toronto Pearson International Airport?

There is no fixed price at Toronto Pearson. It is on request: our team confirms availability and the price for your journey individually, in a quotation in Canadian dollars. You pay only if you accept it.

When will I hear back?

Our desk is staffed 24 hours a day, every day. Once availability has been checked with our local partner, we send a quotation with the full price in Canadian dollars and how to pay.

What are the cancellation terms?

Sending a request costs nothing and commits you to nothing. The cancellation terms that apply to a service are stated in your quotation, so you can read them before you accept or pay.

Still have a question?

Our desk is staffed 24 hours a day, every day. Write to us on WhatsApp or by e-mail and a person answers.

E-mail info@airportporterservice.com
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