Meet and assist and porter service at Montréal-Trudeau International Airport
On requestavailability and price confirmed individually.
Main terminal · arrivals, departures and connections
Ask for a host to meet you in the terminal, stay beside you and help with your luggage, whether your flight is domestic, international or to the United States.
Send your flight: our team checks availability, then sends a quotation in Canadian dollars with the full price. Nothing is charged until you accept.
What is possible at your airport, terminal and flight is confirmed in your quotation, before you pay anything.
Good to know
Montréal-Trudeau, in practice.
Read on Montréal-Trudeau International Airport's own website. Timings and arrangements can change, so check with the airport or your airline before you travel.
Terminal
Main terminal
One terminal, with a domestic area, an international zone and a US departures area. Tell us your flight and whether it is domestic, international or to the United States.
At Montréal-Trudeau
One terminal, three zonesMontréal-Trudeau's connections guide describes a domestic area, an international zone and a US departures area with US customs preclearance. Departures for Canada and international flights pass security checkpoint A; departures for the United States pass checkpoint C.
Arriving from abroad: border inspection firstYUL says passengers arriving from abroad go through border control for the mandatory inspection, then either on to departures, where the airline transfers luggage automatically, or to the carousel to collect their bags and check in again.
The 747 bus runs to downtown 24 hours a dayThe STM's 747 line operates 24/7 between YUL and downtown Montréal; its short route to the Lionel-Groulx metro station takes about 30 to 35 minutes.
Assistance from the curb, and a free shuttle to the trainYUL offers assistance by foot, wheelchair or golf cart between the drop-off zone and the terminal, booked online or by phone, with help from Door 4 or Door 8 without a booking. A free shuttle to the Dorval VIA Rail station leaves from Door 8 on the departures level.
Already at Montréal-Trudeau: special assistance, and the border
Canadian airports and airlines provide assistance to passengers with disabilities and reduced mobility. The airline arranges mobility assistance from the curb to boarding, and support for a connecting flight, and asks to be told at least 48 hours before the flight; the airport helps between the curb and check-in.
Montréal-Trudeau offers assistance by foot, wheelchair or golf cart between the drop-off zone and the terminal, and from the arrivals area to the drop-off zone, booked in advance online or by phone; for help on board, during a connection or anywhere in the restricted zone it asks you to contact your airline.
A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airline's or the airport's assistance, so please request that too if your traveller needs a wheelchair or help with mobility.
Immigration and customs at a Canadian airport are carried out by the Canada Border Services Agency, and US preclearance by US Customs and Border Protection; security screening is the airport's. No host and no request gives priority at the border or at screening.
How it works
Three steps, and no payment until you say yes.
01
Tell us your flight
The airport, the date, the flight and who is travelling. It takes a few minutes, and nothing is charged.
02
Our team checks availability
We confirm with our local airport service partner whether a host can be arranged for your date. Our desk is staffed 24 hours a day, every day.
03
You receive a quotation
It states the full price in Canadian dollars and how to pay. If you accept and pay, we confirm in writing. Until then nothing is booked and nothing is owed.
Can I ask about meet and assist at Montréal-Trudeau International Airport?
Yes, as a request. Montréal-Trudeau is on request: send your flight and our team checks whether a host can be arranged on your date, then confirms availability and price individually, in a quotation. Sending a request books nothing and costs nothing.
Which terminals at Montréal-Trudeau International Airport can I ask for?
One terminal, with a domestic area, an international zone and a US departures area. Tell us your flight and whether it is domestic, international or to the United States.
Is there a porter service at Montréal-Trudeau International Airport?
You can ask for help with luggage and a porter in your request. Tell us how many cases you have, and whether you are arriving, departing or connecting; what can be arranged is confirmed individually.
How do I get from Montréal-Trudeau to downtown Montréal?
By the STM's 747 bus, which YUL says operates 24/7 between the airport and downtown; the short route to the Lionel-Groulx metro station takes about 30 to 35 minutes. Taxis wait outside arrivals. If you would like a host to see you to the bus or your taxi, say so in your request.
Is there a shorter queue at the border, or priority at security?
No. Immigration and customs at a Canadian airport are carried out by the Canada Border Services Agency, and US preclearance by US Customs and Border Protection; security screening is the airport's. No host and no request gives priority at the border or at screening. What a host can do at your airport is stated in your quotation.
Is special assistance available at Montréal-Trudeau International Airport?
Canadian airports and airlines provide assistance to passengers with disabilities and reduced mobility. The airline arranges mobility assistance from the curb to boarding, and support for a connecting flight, and asks to be told at least 48 hours before the flight; the airport helps between the curb and check-in. Montréal-Trudeau offers assistance by foot, wheelchair or golf cart between the drop-off zone and the terminal, and from the arrivals area to the drop-off zone, booked in advance online or by phone; for help on board, during a connection or anywhere in the restricted zone it asks you to contact your airline. A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airline's or the airport's assistance, so please request that too if your traveller needs a wheelchair or help with mobility.
How much does meet and assist cost at Montréal-Trudeau International Airport?
There is no fixed price at Montréal-Trudeau. It is on request: our team confirms availability and the price for your journey individually, in a quotation in Canadian dollars. You pay only if you accept it.
When will I hear back?
Our desk is staffed 24 hours a day, every day. Once availability has been checked with our local partner, we send a quotation with the full price in Canadian dollars and how to pay.
What are the cancellation terms?
Sending a request costs nothing and commits you to nothing. The cancellation terms that apply to a service are stated in your quotation, so you can read them before you accept or pay.
Still have a question?
Our desk is staffed 24 hours a day, every day. Write to us on WhatsApp or by e-mail and a person answers.