Arrival
From baggage reclaim to the Air-Rail Link, a taxi or your driver.- A host to meet you in the terminal
- Company through the terminal, at your own pace
- Help with luggage, and a porter for heavy cases
- Seen to your driver, taxi or train
BHX · United Kingdom
Porter service and meet and assist at Birmingham Airport
Main terminal · arrivals, departures and connections
Your airport, taken care of. Ask for a host to meet you in the terminal or from the Air-Rail Link, stay beside you and help with your luggage.
Arranged on request: send your flight and our desk replies with a confirmed price. Nothing is charged until you accept.
Chat with usArranged on request
- A confirmed price firstYou see the price before you decide
- Nothing charged to askYou pay only if you accept
- Desk staffed 24 hoursA person replies, every day
- One operatorElite World Services Limited
What you can ask for
What you can ask for at Birmingham.
Tell us which of these you need at Birmingham Airport, and anything that would make the journey easier.
Departure
From Birmingham International and the Air-Rail Link down to check-in.- A host to meet you when you reach the terminal
- Help with luggage, and a porter to check-in
- Guidance through the terminal
- Company for as far as the airport allows
Connection
Two flights at Birmingham on separate tickets? Ask us what can be arranged.- A host to meet you from your first flight
- Guidance to the right terminal or check-in area
- Help with luggage that has to be collected and checked in again
- Company until you are on your way to the next flight
What is possible at your airport, terminal and flight is confirmed in our reply, before you pay anything.
Good to know
Birmingham, in practice.
Read on Birmingham Airport's own website. Timings and arrangements can change, so check with the airport or your airline before you travel.
Terminal
- Main terminal
Birmingham Airport's guides describe one main terminal, with check-in zones A to D. Tell us your flight and whether you are coming by rail, taxi or car, so the meeting point can be agreed.
At Birmingham
- Birmingham International station is linked to the terminalThe airport is joined to Birmingham International Station by the Air-Rail Link, a free monorail the airport describes as a complimentary service.
- The Air-Rail Link arrives one floor above check-inIt leaves from the first floor of the station and arrives on the first floor of the airport. Check-in is on the ground floor, reached by lift.
- Direct trains to Birmingham New Street and London EustonFrom Birmingham International, Birmingham New Street is about ten minutes on a direct train, and there are direct services to London Euston.
- Check-in zones A to DThe airport's own walking guide lists check-in zones A, B, C and D in the main terminal, each a short walk from the Assisted Travel Help Desk before security.
Already free at Birmingham: special assistance
UK airports provide special assistance free of charge to disabled passengers and passengers with reduced mobility. It is requested through the airline, travel agent or tour operator, ideally when you book and at least 48 hours before the flight.
Birmingham calls it Assisted Travel. If it was not booked with your flights, the airport asks you to contact your airline with at least 48 hours' notice before your departure or arrival flight. Its Assisted Travel Help Desk is before security.
A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airport's free assistance, so please request that too if your traveller needs a wheelchair or help with mobility.
How it works
Three steps, and no payment until you say yes.
Tell us your flight
The airport, the date, the flight and who is travelling. It takes a minute, and nothing is charged.
Our desk replies with a confirmed price
Our team replies by WhatsApp or email with a confirmed price. Nothing is charged now.
Our desk is staffed 24 hours a day, every day: a person picks up your request straight away, whatever the hour.
You accept and pay, a host is arranged
If you are happy with the price, you accept and pay, and we arrange your host. Until then nothing is booked and nothing is owed.
Questions
Before you ask at Birmingham.
Can I arrange meet and assist at Birmingham Airport?
Yes, on request. Send your flight and our desk checks what can be arranged at Birmingham on your date, then replies with a confirmed price. Nothing is booked or charged until you accept.
Which terminals at Birmingham Airport can I ask for?
Birmingham Airport's guides describe one main terminal, with check-in zones A to D. Tell us your flight and whether you are coming by rail, taxi or car, so the meeting point can be agreed.
Is there a porter service at Birmingham Airport?
You can ask us for help with luggage and a porter as part of meet and assist. Tell us how many cases you have, and whether you are arriving, departing or connecting.
How do I get from Birmingham International station to check-in?
By the free Air-Rail Link. The airport says it leaves from the first floor of the station and arrives on the first floor of the airport; check-in is on the ground floor, reached by lift.
Can a host shorten the queue at the UK border or at security?
No. Passport checks are carried out by UK Border Force and security screening by the airport, and a host cannot change either queue. A host accompanies you, guides you and helps with your luggage.
Is special assistance free at Birmingham Airport?
UK airports provide special assistance free of charge to disabled passengers and passengers with reduced mobility. It is requested through the airline, travel agent or tour operator, ideally when you book and at least 48 hours before the flight. Birmingham calls it Assisted Travel. If it was not booked with your flights, the airport asks you to contact your airline with at least 48 hours' notice before your departure or arrival flight. Its Assisted Travel Help Desk is before security. A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airport's free assistance, so please request that too if your traveller needs a wheelchair or help with mobility.
How much does meet and assist cost at Birmingham Airport?
There is no fixed price list. The price depends on the flight, the terminal and the help you ask for, so our desk confirms it in its reply. You pay only if you accept it.
Still have a question?
Our desk is staffed 24 hours a day, every day: a person picks up your request straight away, whatever the hour.
Chat with usOther UK airports
Flying through somewhere else?
LHROn requestLondon HeathrowLondon Heathrow Airport · EnglandTerminals 2, 3, 4 and 5
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LGWOn requestLondon GatwickLondon Gatwick Airport · EnglandNorth Terminal and South Terminal
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MANOn requestManchesterManchester Airport · EnglandTerminals 2 and 3
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EDIOn requestEdinburghEdinburgh Airport · ScotlandMain terminal
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ABZOn requestAberdeenAberdeen International Airport · ScotlandMain terminal
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Every UK airport we have a page for, and what you can ask for.All UK airports