Arrival
North or South Terminal, then on to the station, a taxi or your driver.- A host to meet you in the terminal
- Company through the terminal, at your own pace
- Help with luggage, and a porter for heavy cases
- Seen to your driver, taxi or train
LGW · United Kingdom
Meet and assist and porter service at London Gatwick Airport
North Terminal and South Terminal · arrivals, departures and connections
Your airport, taken care of. Ask for a host to meet you at the North or South Terminal, stay beside you and help with your luggage.
Arranged on request: send your flight and our desk replies with a confirmed price. Nothing is charged until you accept.
Chat with usArranged on request
- A confirmed price firstYou see the price before you decide
- Nothing charged to askYou pay only if you accept
- Desk staffed 24 hoursA person replies, every day
- One operatorElite World Services Limited
What you can ask for
What you can ask for at London Gatwick.
Tell us which of these you need at London Gatwick Airport, and anything that would make the journey easier.
Departure
From the station at the South Terminal, or from the drop-off zone, to check-in.- A host to meet you when you reach the terminal
- Help with luggage, and a porter to check-in
- Guidance through the terminal
- Company for as far as the airport allows
Connection
North to South, or back again: a host can ride the free shuttle with you.- A host to meet you from your first flight
- Guidance to the right terminal or check-in area
- Help with luggage that has to be collected and checked in again
- Company until you are on your way to the next flight
What is possible at your airport, terminal and flight is confirmed in our reply, before you pay anything.
Good to know
London Gatwick, in practice.
Read on London Gatwick Airport's own website. Timings and arrangements can change, so check with the airport or your airline before you travel.
Terminals
- North Terminal
- South Terminal
The North Terminal and the South Terminal. Tell us which one your airline has given you; for a connection, tell us both.
At London Gatwick
- Two terminals: North and SouthLondon Gatwick has a North Terminal and a South Terminal. Your airline confirms which one your flight uses; tell us and we plan around it.
- A free shuttle links the twoGatwick's free inter-terminal shuttle runs every few minutes, 24 hours a day, every day of the year, and the airport gives a journey time of two minutes.
- The railway station is at the South TerminalThe train station is at the South Terminal, about five minutes' walk from departures and arrivals. Gatwick Express runs non-stop to London Victoria, and Southern and Thameslink trains also call.
- How long Gatwick suggests for a connectionGatwick advises at least an hour for a connection within one terminal and at least an hour and a half between the two. Hold luggage that is not checked through is collected from baggage reclaim first.
Already free at London Gatwick: special assistance
UK airports provide special assistance free of charge to disabled passengers and passengers with reduced mobility. It is requested through the airline, travel agent or tour operator, ideally when you book and at least 48 hours before the flight.
Gatwick calls it Assisted Travel. You book it through your airline or travel agent, and the airport recommends at least 48 hours in advance. Its Assisted Travel reception areas are in the drop-off zones of both terminals.
A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airport's free assistance, so please request that too if your traveller needs a wheelchair or help with mobility.
How it works
Three steps, and no payment until you say yes.
Tell us your flight
The airport, the date, the flight and who is travelling. It takes a minute, and nothing is charged.
Our desk replies with a confirmed price
Our team replies by WhatsApp or email with a confirmed price. Nothing is charged now.
Our desk is staffed 24 hours a day, every day: a person picks up your request straight away, whatever the hour.
You accept and pay, a host is arranged
If you are happy with the price, you accept and pay, and we arrange your host. Until then nothing is booked and nothing is owed.
Questions
Before you ask at London Gatwick.
Can I arrange meet and assist at London Gatwick Airport?
Yes, on request. Send your flight and our desk checks what can be arranged at London Gatwick on your date, then replies with a confirmed price. Nothing is booked or charged until you accept.
Which terminals at London Gatwick Airport can I ask for?
The North Terminal and the South Terminal. Tell us which one your airline has given you; for a connection, tell us both.
Is there a porter service at London Gatwick Airport?
You can ask us for help with luggage and a porter as part of meet and assist. Tell us how many cases you have, and whether you are arriving, departing or connecting.
How do I get between the North and South Terminals at Gatwick?
By the free inter-terminal shuttle. Gatwick says it runs every few minutes, around the clock, and takes about two minutes. The shuttle station is close to the railway station in the South Terminal.
Can a host shorten the queue at the UK border or at security?
No. Passport checks are carried out by UK Border Force and security screening by the airport, and a host cannot change either queue. A host accompanies you, guides you and helps with your luggage.
Is special assistance free at London Gatwick Airport?
UK airports provide special assistance free of charge to disabled passengers and passengers with reduced mobility. It is requested through the airline, travel agent or tour operator, ideally when you book and at least 48 hours before the flight. Gatwick calls it Assisted Travel. You book it through your airline or travel agent, and the airport recommends at least 48 hours in advance. Its Assisted Travel reception areas are in the drop-off zones of both terminals. A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airport's free assistance, so please request that too if your traveller needs a wheelchair or help with mobility.
How much does meet and assist cost at London Gatwick Airport?
There is no fixed price list. The price depends on the flight, the terminal and the help you ask for, so our desk confirms it in its reply. You pay only if you accept it.
Still have a question?
Our desk is staffed 24 hours a day, every day: a person picks up your request straight away, whatever the hour.
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Every UK airport we have a page for, and what you can ask for.All UK airports