Arrival
Terminal 2, 3, 4 or 5: tell us which, and where you are heading next.- A host to meet you in the terminal
- Company through the terminal, at your own pace
- Help with luggage, and a porter for heavy cases
- Seen to your driver, taxi or train
LHR · United Kingdom
Porter service and meet and assist at London Heathrow Airport
Terminals 2, 3, 4 and 5 · arrivals, departures and connections
Your airport, taken care of. Ask for a host to meet you at Terminal 2, 3, 4 or 5, stay beside you through the terminal and help with your luggage.
Arranged on request: send your flight and our desk replies with a confirmed price. Nothing is charged until you accept.
Chat with usArranged on request
- A confirmed price firstYou see the price before you decide
- Nothing charged to askYou pay only if you accept
- Desk staffed 24 hoursA person replies, every day
- One operatorElite World Services Limited
What you can ask for
What you can ask for at London Heathrow.
Tell us which of these you need at London Heathrow Airport, and anything that would make the journey easier.
Departure
A large airport is easier with someone beside you from the terminal door.- A host to meet you when you reach the terminal
- Help with luggage, and a porter to check-in
- Guidance through the terminal
- Company for as far as the airport allows
Connection
Changing terminals? Travel between Heathrow's terminals is free, and a host can show you the way.- A host to meet you from your first flight
- Guidance to the right terminal or check-in area
- Help with luggage that has to be collected and checked in again
- Company until you are on your way to the next flight
What is possible at your airport, terminal and flight is confirmed in our reply, before you pay anything.
Good to know
London Heathrow, in practice.
Read on London Heathrow Airport's own website. Timings and arrangements can change, so check with the airport or your airline before you travel.
Terminals
- Terminal 2
- Terminal 3
- Terminal 4
- Terminal 5
Terminals 2, 3, 4 and 5. Tell us the terminal printed on your booking; for a connection, tell us the terminal you arrive at and the one you leave from.
At London Heathrow
- Four terminals: 2, 3, 4 and 5Heathrow's terminal guides cover Terminal 2, Terminal 3, Terminal 4 and Terminal 5. Tell us the one on your booking; if you are changing terminals, tell us both.
- Travel between terminals is freeHeathrow says you can travel between its terminals using free transport, and that the best route depends on which terminals you are travelling between.
- Connecting flights follow the purple signsConnecting passengers follow the purple Flight Connections signs, and Heathrow says all connecting passengers go through security again. If you booked your two flights separately, it advises plenty of extra time for baggage reclaim and passport control.
- Three rail services into LondonThe Piccadilly line runs between London and all Heathrow's terminals, Heathrow Express runs to London Paddington, and the Elizabeth line links Heathrow with central London.
Already free at London Heathrow: special assistance
UK airports provide special assistance free of charge to disabled passengers and passengers with reduced mobility. It is requested through the airline, travel agent or tour operator, ideally when you book and at least 48 hours before the flight.
Heathrow asks you to request assistance from your airline, travel agent or tour operator at least 48 hours before you fly. A traveller with a non-visible disability can wear a sunflower lanyard, which shows staff that extra help may be needed.
A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airport's free assistance, so please request that too if your traveller needs a wheelchair or help with mobility.
How it works
Three steps, and no payment until you say yes.
Tell us your flight
The airport, the date, the flight and who is travelling. It takes a minute, and nothing is charged.
Our desk replies with a confirmed price
Our team replies by WhatsApp or email with a confirmed price. Nothing is charged now.
Our desk is staffed 24 hours a day, every day: a person picks up your request straight away, whatever the hour.
You accept and pay, a host is arranged
If you are happy with the price, you accept and pay, and we arrange your host. Until then nothing is booked and nothing is owed.
Questions
Before you ask at London Heathrow.
Can I arrange meet and assist at London Heathrow Airport?
Yes, on request. Send your flight and our desk checks what can be arranged at London Heathrow on your date, then replies with a confirmed price. Nothing is booked or charged until you accept.
Which terminals at London Heathrow Airport can I ask for?
Terminals 2, 3, 4 and 5. Tell us the terminal printed on your booking; for a connection, tell us the terminal you arrive at and the one you leave from.
Is there a porter service at London Heathrow Airport?
You can ask us for help with luggage and a porter as part of meet and assist. Tell us how many cases you have, and whether you are arriving, departing or connecting.
How do I change terminals at Heathrow?
Heathrow says travel between its terminals is free, and that the best route depends on which terminals you are travelling between. Connecting passengers follow the purple Flight Connections signs. If you would like a host to go with you, say so in your request.
Can a host shorten the queue at the UK border or at security?
No. Passport checks are carried out by UK Border Force and security screening by the airport, and a host cannot change either queue. A host accompanies you, guides you and helps with your luggage.
Is special assistance free at London Heathrow Airport?
UK airports provide special assistance free of charge to disabled passengers and passengers with reduced mobility. It is requested through the airline, travel agent or tour operator, ideally when you book and at least 48 hours before the flight. Heathrow asks you to request assistance from your airline, travel agent or tour operator at least 48 hours before you fly. A traveller with a non-visible disability can wear a sunflower lanyard, which shows staff that extra help may be needed. A host from us is a separate, paid service for company, luggage and finding the way. It does not replace the airport's free assistance, so please request that too if your traveller needs a wheelchair or help with mobility.
How much does meet and assist cost at London Heathrow Airport?
There is no fixed price list. The price depends on the flight, the terminal and the help you ask for, so our desk confirms it in its reply. You pay only if you accept it.
Still have a question?
Our desk is staffed 24 hours a day, every day: a person picks up your request straight away, whatever the hour.
Chat with usOther UK airports
Flying through somewhere else?
LGWOn requestLondon GatwickLondon Gatwick Airport · EnglandNorth Terminal and South Terminal
Meet and assist · porter service
MANOn requestManchesterManchester Airport · EnglandTerminals 2 and 3
Meet and assist · porter service
BHXOn requestBirminghamBirmingham Airport · EnglandMain terminal
Meet and assist · porter service
EDIOn requestEdinburghEdinburgh Airport · ScotlandMain terminal
Meet and assist · porter service
ABZOn requestAberdeenAberdeen International Airport · ScotlandMain terminal
Meet and assist · porter service
Every UK airport we have a page for, and what you can ask for.All UK airports