For Elderly Travellers
Airport assistance for your parents — so they're never alone.
A dedicated representative meets them at the kerbside, walks them through every step at their pace — check-in, security, immigration, boarding — and stays with them until they're on the aircraft. Same on arrival, right up to your driver.
Available at 11 Indian airports. Book from anywhere in the world.
Why a modern Indian airport is hard on elderly travellers
Delhi T3 alone is 5.4 km from one end to the other. Mumbai T2 has 14 boarding zones. Bengaluru's new T2 has 90+ gates. For a 70-year-old with a 7 kg bag and a flight at 5 AM, the journey can be punishing:
- !Long walks between check-in and gate. Often 800m+ with no clear signage, no rest benches, no help.
- !Heavy baggage to lift onto belts and trays. X-ray trays, immigration counters, boarding zones — all require lifting.
- !Queue stress + standing for 40+ minutes. Security and immigration lines aren't designed for people who can't stand for long.
- !Modern airports are confusing. Self check-in kiosks, gate-change announcements, multiple security gates. Easy to miss.
- !Language and signage. International terminals default to English. Many elderly travellers prefer instructions in Hindi or regional languages.
- !You're 1,000 km away worrying. If something goes wrong, family in another city / country has no way to help in real time.
What your parents get when you book
Recommended plan: Premium or Elite — both designed for travellers who shouldn't be navigating an airport alone.
Kerbside meet
Our representative is waiting at the drop-off lane with a name placard. Your parent is never standing alone wondering 'where do I go?'
Wheelchair on request
Free with Premium and Elite plans. Note it in the booking — wheelchair is at kerbside the moment they arrive. Airport-issued, comfortable.
Buggy / golf-car ride
From check-in to boarding gate without walking long distances. Available where the terminal supports it (DEL T3, BOM T2, BLR T2, HYD).
Porter for all bags
Including the bag check-in, the X-ray tray loading, the carry-on at security, and the trolley at arrivals. No lifting required.
Fast-track lanes
Skip the immigration and security queues using diplomatic / fast-track lanes. Cuts 30-45 minutes of standing time.
Document help
Our representative helps with boarding pass, immigration forms, customs declarations — your parent doesn't fill anything alone.
Speaks their language
Hindi at every airport. Plus local language (Tamil, Marathi, Kannada, Bengali, Malayalam, Gujarati) at most cities.
Walks them to the aircraft
Right up to the boarding gate (or aerobridge entry). Stays until boarding starts. No 'OK, you're on your own from here'.
You get real-time updates
On WhatsApp + email. 'Met at kerbside ✓', 'Through security ✓', 'At boarding gate ✓', 'Boarded ✓'. You know they're safe.
Lounge access (Elite)
Quiet seating, clean washroom, food and tea, charging points, recliners. 2 hours included on Elite plan — perfect for long pre-flight waits.
Cab drop coordination
On arrival, we stay with them until they're safely in your pre-booked car / family vehicle. We can also book the cab on your behalf.
24×7 helpline
Direct WhatsApp + phone line monitored round the clock. Useful if flight delays, gate changes, or medical needs come up.
How it works — booking for your parents
Most of our senior-care bookings are made by adult children living in another city or country. Here's exactly what happens:
You book online (5 minutes)
Pick the airport, plan (Premium or Elite recommended), enter your parent's name and flight number. Pay in INR or your currency (USD/GBP/EUR/AED accepted).
Confirmation lands instantly
Email + WhatsApp voucher to YOU (the booker) and to your parent. Includes representative's contact number + meeting point map.
We call your parent the day before
Confirm flight time, ask about wheelchair/medical needs, share representative's name and photo so they recognise them at the airport.
Day of travel — representative meets at kerb
With name placard, takes bags, escorts at their pace through every step. You get WhatsApp updates: 'Met ✓', 'Checked in ✓', 'At gate ✓', 'Boarded ✓'.
Arrival side (if international/connecting)
Same representative or a counterpart at destination meets the aircraft and escorts to car park. You get the 'safely with driver' update.
Is it safe? Yes — here's why.
Airport-authorised operators
Service delivered by Encalm Hospitality, Pranam Group, and other AAI-recognised ground handlers — the same companies that serve diplomats and airline VIP passengers.
Full background-verified staff
Every representative holds a valid airport entry permit, BCAS security clearance, uniform ID, and has cleared police verification before any airside posting.
Cashless, traceable transaction
No money changes hands at the airport. Booking paid online via Razorpay (PCI-DSS Level 1). Voucher links the booking to a specific representative and time slot — fully accountable.
Insurance + grievance redressal
All operators carry public liability cover. Any complaint reaches us within minutes via WhatsApp, and we have escalation contacts at the airport authority + partner ops desk for urgent cases.
Family-friendly company
Elite World Services Pvt Ltd is family-owned. We started this business because our own elderly parents struggled at airports. Every senior-care booking is reviewed personally by the founder.
50,000+ travellers served
Including senior citizens of NRI families in the US, UK, UAE, Canada, Australia, Singapore, and 30+ other countries. Most of our growth is from family referrals.
Frequently asked questions
Is wheelchair available for elderly passengers?+
Yes — free with Premium and Elite plans at all 11 airports. Just mention 'wheelchair required' in the booking notes. The wheelchair is sourced from the airport's own pool (mandatory at every Indian airport) and our representative pushes it through the airport with your parent.
Can I book this for my parents while I am in another country?+
Absolutely — this is 70% of our senior-care bookings. Book from your phone (USA, UK, UAE, anywhere), pay in any major currency, and we coordinate with your parents directly in Hindi or their preferred language. You get real-time WhatsApp updates on the day of travel.
What if my elderly parent doesn't speak English?+
Our airport representatives speak Hindi fluently and most also speak the local language of the city. Helpline supports Hindi, English, Tamil, Telugu, Bengali, Marathi, and Gujarati. Language is never a barrier.
What exactly does the representative do at the airport?+
Meets your parent at kerbside, takes bags, walks at their pace to check-in, helps complete check-in, escorts through security (fast-track lanes), helps with immigration if international, accompanies right up to the boarding gate, and stays until boarding starts. On arrival: meets the aircraft and escorts to your driver at kerbside.
Which plan should I book — Basic, Premium, or Elite?+
Premium is right for most elderly travellers (full meet-and-greet, porter, buggy, fast-track, gate escort). Elite adds 2-hour complimentary lounge — recommended for long waits, international departures, or if your parent needs quiet rest space. Basic is curbside-to-checkin only — not enough for most elderly passengers travelling alone.
What does it cost?+
Premium starts from ₹3,500 per person (Delhi/Hyderabad/Bangalore domestic, GST inclusive). Mumbai ₹4,000. International ₹5,000-6,750. Elite (with lounge) ₹4,500-₹8,750. See full price list at /pricing.
What if the flight is delayed by several hours?+
We monitor flight status in real time. The representative reschedules automatically — no action from you or your parent. For delays beyond 3 hours, our 24×7 WhatsApp helpline updates you directly.
Cancellation policy?+
Free cancellation up to 24 hours before flight. For medical emergencies within 24 hours, write to info@airportporterservice.com with a doctor's note — we waive the no-show fee as a goodwill practice. Refunds processed in 5-7 working days.
Give your parents the smooth journey they deserve.
5 minutes to book. ₹3,500 onwards. Available at 11 Indian airports. Pay from anywhere in the world.
Prefer to talk? Call +91 95999 93820 — 24×7.