Toronto Pearson Meet and Greet Service (YYZ): VIP Arrival and Help for Seniors
Toronto Pearson is Canada's busiest airport, and for many travellers the first hour there is the hardest part of the trip: a long walk from the gate, Canadian customs, a crowded baggage hall, then finding your ride. A Toronto Pearson meet and greet service puts one person beside you for that hour. This guide explains what ours covers, what it costs, and who books it.
You can book Toronto Pearson meet and greet online in Canadian dollars, at least 48 hours before your flight.
What the YYZ meet and greet service covers
- Arriving: your host waits at the arrival gate as you leave the aircraft, with a name board, walks you to Canadian customs and the baggage hall, then on to the arrivals hall, the curb or your driver.
- Leaving: your host meets you at the terminal, helps with check-in and your bags, and guides you through security to your departure gate.
- Connecting: your host meets you at the arrival gate of your first flight and walks you through the connection to the gate of your next one.
A porter for up to 3 checked bags is included in every booking. The price covers up to 2 hours on arrival, 3 hours on departure and 4 hours on a connection.
What it costs
| Your party | Arriving or leaving | Connecting |
|---|---|---|
| 1 guest | C$470 | C$540 |
| 2 guests | C$540 | C$610 |
| 4 guests | C$680 | C$750 |
Every guest aged 2 and over counts; infants under 2 are free; up to 10 guests book online. Extras, shown before you pay: a second host C$212, a lounge before your flight C$92 a guest, each checked bag beyond 3 C$10, a night service (starting 22:00–06:00) C$106, and a Canadian public holiday C$142. The total you approve is the total you pay.
Toronto Pearson VIP service: what "VIP" honestly means here
A VIP arrival at Pearson is a personal host from the aircraft door to the curb, with your bags carried and nothing to work out yourself. It is not a private customs lane.
Nobody can take you through Canadian customs faster. Canada Border Services Agency officers decide how fast you pass, nobody goes ahead of the queue, and inside the customs hall you carry your own bags. Your host helps again as soon as you are through.
YYZ airport assistance for seniors
The service suits parents and grandparents flying in alone from London, Delhi, Manila, Lagos or Hong Kong. A host who waits at the gate means nobody walks the long way to customs alone, and nobody has to work out the terminal after a long flight.
Wheelchairs come from your airline, at no charge. We do not supply one, and our host cannot push one. Ask your airline when you book your flight; your host can then stay beside you the whole way.
Two terminals, and the train between them
Pearson has Terminal 1 and Terminal 3. The free Terminal Link train runs between them 24 hours a day, two to eight minutes between stations. Tell us the terminal on your ticket; for a connection, tell us both.
Booking, changes and cancellation
Book online at least 48 hours ahead; for a sooner flight, message us on WhatsApp and we check what can be arranged. Your host's name and mobile number reach you by email the day before. More than 48 hours before the service: a full refund of the amount paid. Between 48 and 24 hours before the service: 50% of the amount paid is refunded. Less than 24 hours before the service, or if the traveller does not come: no refund.
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